Automatic system for operational center
of Central Administration of Internal Affairs of Astana

Automatic system for operational center of Astana was developed and introduced for the performance of the following functions:

• receiving, processing and registration of messages and applications, coming from citizens of crimes or other incidents, requiring interference of police or emergencies;
• information transference to the special services, depending on the situation;
• taking decision according to the situation;
• in case of necessity, activity organization of special divisions' forces and devices and other special services according to the situation;
• recommendations on taking definite measures by special divisions, when solving certain tasks of operational reaction;
• navigation control of divisions .
• control of all the necessary measures to be taken by forces, taking part in operation;
• electronic documentation of all the active processes;
• analysis of registered criminal events and emergencies;
• primary informational supply of operational groups of internal affairs bodies from automatic database, when working on the site of occurrence and arrest of the suspected persons.

Introduction of new automatic system allowed achieving the following goals:

• transition to conceptually and ideologically new strategy of internal affair bodies' activity;
• automatic processing of information, concerned crimes and accidents;
• automatization of police's forces and devices control;
• automatization of scheduled operation control of all participating services;
• automatization of analytic data processing;
• operational information equipment of participating services .

Furthermore, introduction of this system enabled to integrate separate hardware complexes and software of Operational control center into single complex.

The result of carried out operation is successful integration of new automatic system of Operational control center with the following equipment and software systems:

1. Call center (CC) is equipment, enabling receiving and processing of telephone calls on 6 operator workstations by number «02». Integration of CC provided:
   • To receive automatically telephone number of telephone caller and his address;
   • To allocate automatically receiving telephone calls between operators, according to their pressure of work;
   • To control current status of all operators;  
2. System of mobile objects location identification is the system, which enables to trace location of moving police patrols. Integration of the given system enabled :
   • To depict and control locations of police patrols on electronic map of Astana in real time;
   • To control current status of patrols (free, follows to the site of occurrence, located in the site of occurrence);
   • To determine and direct automatically patrol, which is the nearest to the site of occurrence;
   • To record trajectory of patrols' transference;
3. Geographic information system (GIS) is software system, enabling to depict the map of the city and to control map and its objects. Integration of the system with GIS enabled:
   • To review the map of Astana City and to manipulate it: to move, shift, scale, switch on/off various layers, etc.;
   • To depict location of telephone callers, basing on identified telephone number or application, on the map of Astana City ;
   • To depict location of crimes and incidents and mark them out with various colours and signs, according to the weight of crimes;
   • To depict location of police patrols and mark them out with various colours and signs, according to their status;
   • To depict location of other objects, which are necessary for the work of Operational control center;
   • To determine automatically region of the city, where caller is located or the site of occurrence;
   • To search streets, buildings and other objects without geographical coordinates;
   • To build and trace routes of police patrols in the streets of the city;
   • To control movement of police patrols;
   • To change the map of Astana City ;
4. Electron display system (EDS) is assigned for depiction of various data of Operational control center activities and criminal situation in the city on two information electron display system. Integration with this system enabled:
   • To show information on two displays in real time;
   • To transfer data of violations of the law and Operational control center work to the system of electron display system;
5. Sound and light alarm system is assigned to send signal, when new message of some occurrence is received. This system consists of set of lamps, including three light indicators of green, yellow and red colours; also system can give sound signal. Integration of the system enabled:
   • To give sound signal, when new message of some occurrence is received;
   • To give colour signal, when new message of some occurrence is received, depending on category of occurrence.
6. Video control system is assigned for control of vehicle flows on the separate parts of special-purpose highway and intersections of the city, and also crowded places, when public, political, and sportive and other approved and unapproved actions. Integration with this system enabled:
   • To show icons of video cameras on the map of Astana City , taking into account types of cameras (controlled, uncontrolled);
   • To show on computer display of any automatic workstation of Operational control center video image in real time for video camera, chosen on corresponding icon on the map of the city. If the camera is remote controlled, there is possibility of software control by the camera: rotation in horizontal and vertical planes, approach and distance of the image;
   • When address of caller or location of the site of occurrence is identified, icon of the camera, which is the nearest to the address or site of occurrence, is marked out automatically.
7. Automatic database is the system, purposed for accumulation and store of information of registered natural persons, registered vehicles, perpetrated crimes, etc. Integration with this system enabled:
   • To receive automatically detailed information of suspected persons and applicants;
   • To receive automatically detailed information of the vehicles and their owners;
   • To receive automatically detailed information of crimes perpetrated earlier;
   • To receive automatically other official information.

Introduction of new system enabled to use two monitors on each operator workstation of Operational control center. One monitor shows automatic workstation's software for corresponding employee of Operational control center, another one shows electronic map of Astana.

Mobile station of Operational control center
and Migratory police administration of Astana г. Астана

Mobile and multifunctional station is specialized vehicle, equipped by hardware and software of systems OCC, MPA, TP of Astana City, video control system, wireless wideband radio communication, independent energy supply system and UPS.

The vehicle is virtually outdoor workstation of OCC and MPA of Administration of Internal Affairs of Astana. It additionally solves tasks of vehicle control (with a help of GPS) and video control, and also video information transfer to the OCC. Hardware and software of the vehicle are integrated with the system of mobile devices services.

Equipment of mobile station was assembled, taking into account requirements of the modern ergonomics, providing multigrade activity of personnel and protection of technical devices against temperature and other impacts, when vehicle moves.

Video control operator ensures review, video control from OCC on the monitors, receiving image from any of 72 cameras, installed in Astana. 2 cameras with high resolution enable transfering of video image directly from events in OCC, and control from OCC. The system enables all the staff's presence on the special events, using radio devices (trunks – R Н F, VHF), IP-telephony, Internet, data transfer with speed up to 12 М bite/second. The system checks information in various databases (ADB, IDB, MPA, etc.), identifies citizens' documents with a help of Passport Reader, verifies genuineness of documents, examines in the database of world passports ICAO.

Off-line operation of all the technical devices in round the clock regime. The system is equipped by powerful diesel oscillator (5 kilowatt), synchronized with UPS (5 kilowatt). The vehicle is equipped by three modern board monitors in shockproof and vibroprotective enclosures. Every monitor (TFT 20') is housed in aluminium enclosures with glass, preventing against damage, special sensor keyboards.

Equipped vehicle enables police staff to perform a lot of functions, including:

• Receiving of information, concerned citizens, living in Astana City;
• Input and review of information of arrival, departure and stay of foreign citizens on the territory of RK, and also residents of Astana;
• Input and review of information of exit documentation registration of citizens of RK;
• Receiving of information of persons, which received/lost citizenship of RK;
• Validation of foreigners' registration documents;
• Check of citizens for bringing to managerial and criminal responsibility;
• Receiving of information of vehicle and its owner by number plate;
• Input and review of information of vehicles, which are in search;
• Receiving of information of vehicles, which came in/out the territory of the city, in real time;
• Verification of documents, including home and foreign passports;
• Review of the organizations guide in order to obtain their Essential Elements in case of checks;
• Mobile station is provided with high-speed communication, with a help of hardware complex “Breeze ACCESS XL” and low-speed communication with a help of hardware complex “Motorola Data Box”, based on transmitters GPS. This enables use of the station during various events, including operations.
• Store and renewal of local databases, containing searched persons; persons, deportated from RK; persons, who lost documents.

Mobile station is provided with high-speed communication, with a help of hardware complex “Breeze ACCESS XL” and low-speed communication with a help of hardware complex “Motorola Data Box”, based on transmitters GPS. This enables use of the station during various events, including operations.

All the equipment of the mobile station is connected to power unit, supplied with additional battery, providing uninterrupted energy supply of the equipment during 5 hours in case of power interruption.